At France TV, we strive to ensure customer satisfaction. If you are not completely satisfied with your subscription, we offer a 30-day refund policy under the following conditions:
Refund Eligibility
- You are eligible for a full refund if you request it within 30 days of your purchase.
- To qualify for a refund, you must not have used more than 50% of your IPTV service during the 30-day period.
- Refund requests must be submitted via email or WhatsApp, along with proof of purchase (such as your order number or account details).
Refund Exceptions
- Refunds will not be granted for partial months or unused services after the 30-day period.
- If you have violated our Terms of Use, such as sharing your account information or engaging in any illegal activity related to our service, you will not be eligible for a refund.
- Purchases made through third-party platforms are subject to their own refund policies.
How to Request a Refund
- Contact our support team via email or WhatsApp within 30 days of your purchase.
- Provide your account details and the reason for your refund request.
- Once your request is processed and approved, your refund will be issued within 7 business days.
Returning Hardware (If Applicable)
If you have purchased hardware (e.g., IPTV boxes, accessories) from us and wish to return it:
- The item must be returned in new and unused condition within 30 days of receipt.
- You will be responsible for return shipping costs, unless the product was defective or damaged upon arrival.
For more information, please feel free to contact our support team.
Contact Us
📞 Phone: +44 7441 392132
📧 Email: contact@francetv.co.com
